FAQ

PiudCb™ · Helpful Details

Frequently Asked Questions

Quick information about pet supplies, order processing, shipping, returns and customer support.

What does PiudCb™ offer?

PiudCb™ is an online store for pet supplies, including everyday care, grooming, feeding, walking and play essentials.

Who operates PiudCb™?

PiudCb™ is operated by Yiwu Junxi E-Commerce Co., Ltd. The business address is Room 403, No. 3, Building 127, Chunhan Residential District 2, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province.

How long does processing take?

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions or unusually high order volume, processing can take up to 5 business days. Processing time is separate from transit time.

When should I expect U.S. delivery?

Standard shipping to supported U.S. destinations generally takes 10–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

How are shipping charges calculated?

Available shipping methods and applicable charges are displayed at checkout before payment is completed.

Where will an order ship from?

Depending on inventory, item location and destination, an order may be fulfilled by our facilities or designated fulfillment partners. The shipment origin can differ from the business address.

How do tracking updates work?

Available tracking information is normally provided after dispatch. Allow 1–3 days for carrier tracking activity to appear. For an extended delay or a parcel that appears lost, email service@piudcb.com with your order number.

What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact support before sending anything back; instructions and the return destination are supplied after review.

Who pays return shipping?

For eligible preference-based returns, customers are generally responsible for return shipping. For damage, defects, incorrect or incomplete items, or a material description mismatch caused by a product or fulfillment issue, the appropriate solution will not require added costs caused by that issue.

How long do refunds take?

After an approved return is received and inspected, an eligible refund is issued to the original payment method and generally processed within 5–10 business days. A bank or provider may take additional time to post it.

Can an order be canceled?

Contact support promptly before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipping has started. No cancellation fee applies when cancellation succeeds before fulfillment.

What if an order arrives damaged or incorrect?

Email the order number and relevant photos or video to service@piudcb.com. We will review the circumstances and provide a reasonable replacement, refund or return arrangement.