PiudCb™ · After-Purchase Care
Return & Refund Policy
Here is how to request a return, what to expect during review, and when an approved refund is usually processed.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Condition for a Standard Return
An item should generally be unused and in its original condition, include its original parts and accessories, include original packaging where reasonably possible, and be accompanied by order information or proof of purchase.
How to Start
Contact service@piudcb.com before sending anything back. Include your order number, the item, the reason for the request and photographs or video where relevant.
Return Destination
After a request has been reviewed and approved, customer support will provide the appropriate return instructions and warehouse address. Please do not automatically send merchandise to the business address.
Return Shipping Costs
For eligible returns based on a change of mind or personal preference, the customer is generally responsible for return shipping. If an item is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, the appropriate solution will not require the customer to bear additional costs caused by that issue.
Inspection and Refund Timing
Returned products may be inspected after receipt. Once an approved return has been received and inspected, an eligible refund is issued to the original payment method and generally processed within 5–10 business days. A bank or payment provider may need additional time to display the credit.
Item Issues
If an order arrives damaged, defective, incorrect, incomplete or materially different from the product description, contact support with your order number and supporting photographs or video where appropriate. We will review the circumstances and provide a reasonable replacement, refund or return arrangement.
Order Cancellation
Contact customer support promptly if you wish to cancel. We will make a reasonable effort to honor a request received before fulfillment begins, but cancellation cannot be guaranteed after fulfillment or shipment has started. No cancellation fee applies when an order is successfully canceled before fulfillment.